Pluvia Art Glass Chandelier -41 Glasses

Proper care helps your lighting fixtures maintain their elegance and performance over time. With simple cleaning and regular inspection, your chandeliers, wall sconces, and other fixtures can continue to bring brightness and beauty to your space.

Routine Cleaning

Regularly dust the fixture using a soft cloth or microfiber cloth to remove surface dust and keep the finish looking clean and polished.

Turn Off Power Before Cleaning

Always switch off the power and allow the fixture to cool completely before performing any cleaning or maintenance to ensure safety.

Use Gentle Cleaning Methods

For deeper cleaning, use a slightly damp soft cloth with a mild cleaning solution. Gently wipe the surface and dry it with a clean cloth. Avoid using abrasive or harsh chemical cleaners.

Regular Inspection

Periodically check that bulbs, connections, and mounting hardware are secure. If any parts appear loose or damaged, they should be adjusted or replaced promptly.

With simple and regular maintenance, your lighting fixtures can remain in excellent condition and continue to provide beautiful illumination for years to come.

At Casapaces, we stand behind the quality of our products. We offer a limited warranty to ensure your lighting fixtures perform as expected under normal use.

Warranty Coverage

Casapaces provides a 2-year limited warranty from the date of delivery against manufacturing defects in materials or workmanship.

If a product is found to have a manufacturing defect within the warranty period, we will, at our discretion:

• Provide replacement parts
  
• Replace the product
  
• Offer an appropriate solution based on the situation
  

What Is Covered

This warranty applies to defects such as:

• Structural or manufacturing defects
  
• Electrical component failures under normal use
  
• Hardware issues caused during production
  

What Is Not Covered

The warranty does not cover damage caused by:

• Improper installation
  
• Misuse, accidents, or neglect
  
• Normal wear and tear
  
• Unauthorized modifications or repairs
  
• Damage during installation by third parties
  

Variations in color, finish, or natural materials are not considered defects.

Warranty Claims

To request warranty support, please contact us with the following information:

• Order number
  
• Description of the issue
  
• Photos or videos showing the problem
  

Our support team will review the request and provide assistance as quickly as possible.

Contact us at:

support@casapaces.com

Additional Notes

This warranty applies only to the original purchaser and is non-transferable. Proof of purchase may be required for warranty claims.

Shipping Policy

• Processing Time: Orders are processed within 2–3 business days.
• Delivery Time: Shipping takes 7–14 business days.
• Total Delivery Time: Estimated 9–17 business days.
• Shipping Fee: Free shipping within the United States.
• Carriers: UPS, FedEx, DHL, or USPS depending on location.
• Tracking: A tracking number will be provided once shipped.
• Delays: May occur due to weather, holidays, or carrier issues.
• Address Accuracy: Customers are responsible for providing correct shipping information.
• Damaged/Lost Items: Report within 7 days for assistance.

Return & Refund Policy

• Return Window: Returns accepted within 30 days of delivery.
• Eligibility: Items must be unused, in original condition, and in original packaging.
• Non-Returnable Items: Customized products, installed/used items, or items without original packaging.
• Return Process: Contact support to request authorization before returning any item.
• Return Shipping: Paid by the customer unless the item is defective or incorrect.
• Refunds: Issued to the original payment method within 5–10 business days after inspection.
• Non-Refundable Fees: Original shipping costs are non-refundable unless due to our error.
• Damaged/Defective Items: Contact us within 7 days with photos or videos for resolution.

Contact Us

Email: support@casapaces.com
Phone: +1 (213) 281-7023