Shipping policy
Thank you for choosing Casapaces. We are committed to providing a reliable, transparent, and efficient shipping experience. Please review our shipping policy below for full details.
1. Order Confirmation
Once your order is successfully placed, you will receive an order confirmation email. If you do not receive this email, please contact us at support@casapaces.com.
2. Processing Time
All orders are processed within 2–3 business days after payment is confirmed.
Orders are processed on business days only (Monday through Friday, excluding holidays). During peak seasons or holidays, processing times may be slightly extended. If there are any delays, we will notify you promptly.
3. Shipping Time & Delivery Estimates
After processing, orders are shipped within 7–14 business days, depending on your location and product availability.
Total estimated delivery time: 9–17 business days (processing + shipping).
Please note that delivery times are estimates and may vary due to external factors.
4. Shipping Methods & Fees
We offer free shipping on all orders within the United States.
We ship via trusted carriers such as UPS, FedEx, DHL, or USPS, depending on your location and the most efficient delivery method available.
There are no hidden fees. The shipping cost is already included in your order total.
5. Shipping Areas
We currently ship within the United States only.
6. Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email with a tracking number.
You can use this tracking number to monitor your shipment in real time. If you do not receive tracking information, please contact us at support@casapaces.com.
7. Shipping Delays
While we strive to ensure timely delivery, delays may occur due to circumstances beyond our control, including but not limited to:
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Weather conditions or natural disasters
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High shipping volume during holidays
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Carrier-related delays
If your shipment is delayed, we will keep you informed with the latest updates.
8. Address Accuracy
Please ensure that your shipping address is complete and accurate at the time of purchase.
Casapaces is not responsible for delays, lost packages, or additional costs caused by incorrect or incomplete shipping information provided by the customer.
9. Damaged or Lost Packages
If your item arrives damaged, please contact us within 7 days of delivery and provide your order number along with photos or videos of the issue. We will evaluate the case and offer a replacement, refund, or appropriate solution.
If your package is lost in transit, please contact us promptly. We will coordinate with the shipping carrier and take appropriate action to resolve the issue.
10. Shipping Issues & Support
If you experience any issues with your shipment or have not received your order within the estimated timeframe, please contact us. Our support team will respond within 24–48 business hours and work to resolve the issue as quickly as possible.
11. Contact Information
Email: support@casapaces.com
Phone: +1 (213) 281-7023
Hours: Everyday 8:00 AM – 9:00 PM
Warehouse Address:
3439 ½ Charleston Road, Norman, OK 73069
Office Address:
568 S Pearl St, Denver, CO 80209, USA
Casapaces values every customer’s experience. We are dedicated to ensuring your order arrives safely, efficiently, and with full transparency throughout the shipping process.