Refund policy
Refund & Return Policy
At Casapaces, we are committed to ensuring you are satisfied with every purchase. If you are not completely happy with your order, we are here to assist you.
Return Eligibility
We accept returns within 30 days of delivery for most items.
To be eligible for a return:
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The item must be unused and in its original condition
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The item must be returned in the original packaging
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Proof of purchase or order number is required
Non-Returnable Items
The following items are not eligible for return:
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Customized or made-to-order products
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Items that have been used or installed
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Items not in original packaging
Return Process
To initiate a return, please contact our customer support team with your order details.
Once your return request is approved, we will provide detailed return instructions.
Customers are responsible for return shipping costs unless the item is defective or incorrect.
Refunds
Once the returned item is received and inspected, we will notify you of the approval status.
If approved, your refund will be issued to the original payment method within 5–10 business days.
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Original shipping fees are non-refundable unless the return is due to our error
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Refunds will only be issued for eligible returned items
Damaged or Defective Items
If your item arrives damaged or defective, please contact us within 7 days of delivery and provide:
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Your order number
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Photos or videos of the issue
We will review the case and provide a replacement, refund, or appropriate solution.
Order Cancellation
Orders cannot be canceled once they have been shipped.
If you need to make changes to your order, please contact us as soon as possible after placing it.
Contact Us
If you have any questions regarding returns or refunds, please contact us:
Phone:
+1 (213) 281-7023
Email:
support@casapaces.com
Hours:
Everyday 8:00 AM – 9:00 PM
Warehouse Address:
3439 ½ Charleston Road, Norman, OK 73069
Office Address:
568 S Pearl St, Denver, CO 80209, USA