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Support hours: Everyday, 8am-9pm
Frequently Asked Questions
How do I place an order?
How do I place an order?
To place an order, browse our collection, select your desired items, and add them to your cart. Once you're ready, proceed to checkout, enter your shipping and payment information, and complete your purchase.
What payment methods do you accept?
What payment methods do you accept?
We accept a variety of payment methods including credit cards (Visa, Mastercard, American Express), PayPal, and other digital payment options. All transactions are secure and encrypted.
Can I modify or cancel my order after placing it?
Can I modify or cancel my order after placing it?
Orders can typically be modified or cancelled within a short window after placement. Please contact our support team immediately if you need to make changes to your order.
Do you offer free shipping?
Do you offer free shipping?
Yes! We offer free shipping on all orders.
How can I contact Casapaces?
How can I contact Casapaces?
You can reach us anytime at support@casapaces.com. Our team is happy to assist with product questions, orders, or project inquiries.
Are your lights dimmable?
Are your lights dimmable?
Many of our lighting fixtures are dimmable. Please check the product specifications for each item to confirm if it supports dimming functionality.
Where do you ship from?
Where do you ship from?
We ship from our warehouse located in the United States. This allows us to provide fast and reliable delivery to customers across the country.
How long will it take to receive my order?
How long will it take to receive my order?
All orders are processed within2–3 business daysafter payment is confirmed.
After processing, orders are shipped within 7–14 business days, depending on your location and product availability.
Total estimated delivery time: 9–17 business days (processing + shipping).
Please note that delivery times are estimates and may vary due to external factors.
Can you handle large-scale or hospitality projects?
Can you handle large-scale or hospitality projects?
Absolutely! We have experience with large-scale and hospitality projects. Our team can work with you to provide bulk pricing, custom solutions, and dedicated support for your project.
Do you have a Trade Program?
Do you have a Trade Program?
Yes, we have a Trade Program for qualified businesses and professionals. Please contact our sales team for more information about eligibility and benefits.
Do you offer custom lighting solutions?
Do you offer custom lighting solutions?
Yes, we offer custom lighting solutions tailored to your specific needs. Contact our team to discuss your project requirements and explore customization options.
Do bulbs come included?
Do bulbs come included?
All of our lighting fixtures come with bulbs included.
How should I care for my lighting fixtures?
How should I care for my lighting fixtures?
To maintain your lighting fixtures, regularly dust them with a soft cloth and avoid harsh chemicals. For specific care instructions, please refer to the product documentation included with your purchase.
What if my item arrives damaged?
What if my item arrives damaged?
If your item arrives damaged, please contact us immediately with photos of the damage. We'll work with you to resolve the issue and ensure you receive a replacement or refund.
What is your return policy?
What is your return policy?
We want you to be completely satisfied with your purchase. Please review our return policy for details on how to return items within the specified timeframe.
What if I can't find the answer to my question?
What if I can't find the answer to my question?
If you can't find the answer you're looking for, please don't hesitate to contact our support team. We're here to help and will do our best to assist you.